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We respond within 48 hours (excluding Sundays and public holidays) or visit our FAQ below.
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FAQ
What payment methods do you accept?
💳 Bank card (Visa, Mastercard, American Express)
💻 PayPal
📱 Secure mobile payment (Apple Pay, Google Pay)
Is payment secure?
Yes ✅ All transactions are encrypted and processed through PCI DSS certified payment platforms to ensure the security of your data.
Where do you deliver?
We deliver everywhere in France, Europe and internationally 🌍.
What are the delivery times?
France: 2 to 4 working days
Europe: 4 to 7 working days
International: 7 to 15 working days
What are the delivery costs?
They are automatically calculated upon validation of the basket, based on weight and destination. Free delivery for purchases over €45 (Metropolitan France).
How do I track my order?
As soon as it is shipped, you will receive an email with a tracking number and a direct link to track your package.
My order is “pending”, what should I do?
If your order appears “pending” for more than 24 hours, contact our customer service: we will respond within 24 working hours.
Can I return a product?
Yes ✅ You have 14 days after receipt to return an unopened product to us.
How to make a return?
Contact our customer service to receive the return address and instructions. Return shipping costs are your responsibility unless we make an error.